1. How do I sign up for the “Discovering Robin's Nest Country Park (RNCP)” Hiking Challenge?
   Participation in the event is free of charge. Participants only need to create an account on the event website using their mobile phone number and a custom password, and then visit RNCP to start the hiking challenge.
2. I've already created an account, can I automatically log in next time?
   On the registration/login page, enter your registered mobile phone number and password, then tap ✔ to stay logged in. When you arrive at a check-in checkpoint, activate your mobile phone's location services, scan the QR code at the checkpoint, and you'll remain logged in.
3. How do I find the locations of the checkpoints?
   The locations of the checkpoints can be viewed on the Challenge Checkpoint Introduction page. Click on a checkpoint on the map to see its detailed introduction. Below the check-in icon on the top right corner of the page, click “Open in Maps” to display the check-in point on your phone's map app or browser-based map.
4. Do I need to complete the checkpoints in numerical order?
   No. Participants can plan their itinerary based on their physical fitness and hiking experience to complete the event.
5. Why can't I check in?
   Possible reasons include:
   
   1. Your phone's “Location Services” are not enabled.
      i) iPhone Settings: Go to “Settings” → “Privacy” → “Location Services” → “Enable”
      ii) Android Settings (may vary by device): Go to “Settings” → “Location” → “Enable”
      iii) HUAWEI Settings (may vary by device): Go to “Settings”→“Access my location”→“Enable”
   2. The browser has not been authorised in your phone's settings to use the “Location Services” (GPS).
      To authorise the browser, go to your phone's “Settings” and enable the browser's permission to use “Location Services” (GPS). Then, scan the QR code again and log in.
      iPhone Settings: Go to “Settings” → “Privacy” → “Location Services” → check if your browser (Safari/Google Chrome/other browsers) is set to “Only While Using the App” or “Always Allow”.
   3. You have already recorded your location at this checkpoint. Each checkpoint has a unique QR code. If your account has already marked this checkpoint as completed, you cannot check in again. Log in to your event account on the event website and check “View Records” to see if the checkpoint has been recorded as completed.
   4. You have already recorded your location at this checkpoint. Each checkpoint has a unique QR code. If your account has already marked this checkpoint as completed, you cannot check in again. Log in to your event account on the event website and check “View Records” to see if the checkpoint has been recorded as completed.
   5. “Location Services (GPS)” or mobile network connection is unstable.
      Try turning off your phone's Location Services (GPS) or mobile network, then turn it back on. Wait for a stable signal, then scan the QR code again and log in. If you are unable to check-in due to network or technical issues, please take a photo with the checkpoint panel, and email the photo, time that the photo was taken and the issues encountered to [email protected]
6. Can I view my personal records?
   Yes, simply log in to the event website and select “View Records”.

7. How do I claim my prize?
   The Organiser will notify participants via WhatsApp the details about prize collection after the event ends (Mainland China participants will be contacted via WeChat). Prize collection arrangements will also be announced on the event website in due course.
8. How do I save my personal records after the event ends?
   After the event ends, the website will be closed. Participants need to download their activity certificate from the “E-Certificate” section of “View Records” on the event website on or before 30 April 2025.

For any other inquiries, please call WhatsApp (+852)6994 7645 / WeChat (+86) 18420455276 or email your questions and registered mobile phone number to [email protected].

1. 如何报名参加「发现红花岭郊野公园」远足挑战?
   活动费用全免，参加者需以手提电话号码及自订密码于活动网站建立账户，然后到访红花岭郊野公园开始远足挑战。
2. 我已建立账户，下一次是否可自动登入?
   于注册/登入页，输入已登记的手提电话及密码，再按✔保持登入，在打卡站点即场启动手提电话的位置资讯功能，扫描登记站点的二维码，便可保持登入状态。

3. 如何得知站点的位置?
   站点位置可于挑战站点介绍页面查看，可点选地图上的站点细看每站点的介绍。于分页右上角打卡标示的下方，点选“在地图上开启”，该打卡点将于手机的地图应用程式，或浏览器版本的地图中显示。
4. 需根据站点的编号顺序完成吗?
   不用。参加者可因应个人体能及远足经验计划行程，完成活动。
5. 为什么打卡不成功?
   原因可能是以下其中一个：
   
   1. 未有开启手机「位置资讯功能」
      i) iPhone电话设定:查看电话「设定」 →「私隐」→「定位服务」→「开启」
      ii) Android 电话设定 (电话设定或会因个别手机型号而有所差别): 查看电话「设定」→ 「位置」→「开启」
      iii) HUAWEI 电话设定 (电话设定或会因个别手机型号而有所差别): 查看电话「设定」→「定位服务」→存取我的位置资讯→「开启」
   2. 你的电话设定未有授权浏览器使用手机的「位置资讯功能」(GPS)
      如需授权浏览器使用手机的「位置资讯功能」，请于电话「设定」功能开启相关浏览器使用手机的「位置资讯功能」(GPS) 权限，然后再重新扫描QR code及登入。
      iPhone电话设定: 查看电话「设定」→「私隐」→「定位服务」→你所使用的浏览器(Safari/ Google Chrome/ 或其他浏览器)内有否设定了允许取用位置「使用App时」/「总是」。
   3. 你曾在同一站点记录位置资讯 - 每个站点均设有独一无异的二维码，如你的账户已于较早前纪录了站点为已完成，便不能再次打卡，你于活动网站登入自己的活动帐户，于「查阅纪录」页面，查看系统是否已纪录完成此站点。
   4. 你已使用了这部手提电话记录同一站点 (画面出现了「电话已被其他帐户使用」) 。每次扫描二维码记录位置后，系统会锁定手提电话的位置资讯，故参加者无法使用同一手提电话登入多于一个帐户记录位置资讯。
   5. 「位置资讯功能(GPS)」或流动电话网络不稳定
      尝试关掉手机的位置资讯(GPS)定位服务或流动电话网络，并再重新开启，等待信号接收稳定，再扫描QR code及登入。如因网络或技术问题未能打卡，可拍下与站点的合照及记下拍摄时间，再将相关照片及打卡时遇到的情况，电邮至[email protected]
6. 我可以查阅个人纪录吗?
   可以，只要登入活动网站，选择「查阅纪录」便可。

7. 如何领取奖品?
   主办单位会于活动完结后以WhatsApp通知参加者领取奖品详情(内地参加者将以WeChat联络)，领取奖品安排亦会稍后于活动网站公布。
8. 在活动完结后，如何保存个人纪录?
   活动完结后，有关网站将会关闭，参加者需于2025年4月30日或之前在活动网站「查阅纪录」的「电子证书」中下载活动证书。

如有任何其他查询，可致电WhatsApp (+852) 6994 7645/ WeChat (+86) 18420455276或将问题及登入时的手提电话号码电邮至[email protected]